If your item's not quite right
Returns Policy
We want you to feel your most confident in GUD Swim, and that means making sure you love your fit. While we don’t offer refunds, we do make returns simple with 12-month store credit, so you have time to find the right piece for you.
How to start a return
- Email us at hello@gudswim.com within 14 days of receiving your order
- Include your order number and the item(s) you'd like to return
- We'll reply with the return address and next steps
Please note: return shipping is at the customer’s expense. We recommend using a tracked service, as we can’t be responsible for returns lost in transit.
Conditions
We accept returns for store credit on change of mind, sizing, or style, provided your return meets the following conditions:
- Items must be unworn, unwashed, and in original packaging with swing tags attached
- Your return must be shipped within 14 days of receiving your order
If these conditions aren’t met, your return may be rejected and sent back at your expense.
Once received, your store credit will be issued the same day and valid for 12 months, giving you plenty of time to find your perfect fit.
Why store credit?
GUD isn’t fast fashion, and our return approach is different for a reason:
- We design in limited batches to avoid overproduction and waste, so every return impacts how much we can offer to other customers.
- We offer store credit, not just to protect the business, but to protect your experience. With credit valid for 12 months and issued the day we receive your return, you’re free to take your time, try something new, or wait for our next drop.
- We want you to love what you wear. Our sizing support, product details, and community feedback are here to help you choose well the first time - and if not, we’re still here to make it right.
We’re proud to run GUD in a way that’s conscious, not wasteful and your support allows us to keep doing that.
Thanks for choosing to back small, thoughtful, sustainable fashion. That’s something we think you’ll feel GUD about, too.
We're here to help!
We know buying swimwear online can feel risky, especially if something didn’t quite fit or wasn’t your usual style. That’s why we do more than just issue credit and send you on your way:
- Store credit lasts 12 months, so there’s zero pressure to choose right away
- New collections and restocks are always on the way, and you’ll be first to know
- We're always here to personally recommend sizes or styles based on what didn’t work, we want you to find your perfect fit
We’re here to help you find something that makes you feel GUD.
Please note: this policy is fully within the ACCC regulations.